Remote SaaS Platform Liaison & Production Support

Ags Youth Soccer Club

Quilmes

Remote

ARS 53,224,000 - 85,158,000

Full time

9 days ago

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Job summary

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) for a remote role. You will work in live production environments, diagnosing and resolving issues across database, application, and infrastructure layers while coordinating with clients and engineering teams.

Ideal candidates have 3+ years in SaaS support, strong SQL, and English communication skills, with a self-starter mindset.

Qualifications

3+ years of technical support experience in a SaaS/software environment (non-negotiable).
Strong SQL skills (queries, troubleshooting, working with live data).
Experience supporting web-based applications in production.
Ability to troubleshoot across multiple layers (database, application, network).
Comfortable working with remote servers/environments (RDP).
Strong English communication skills —you’ll interact directly with clients.
A self-starter mindset —you take initiative, don’t wait for direction.

Responsibilities

Diagnose and resolve issues across database, application, and infrastructure layers in live production environments.
Investigate system issues using SQL queries and resolve performance bottlenecks or data inconsistencies.
Monitor production environments and prevent issues before they escalate.
Troubleshoot with clients and explain technical problems clearly.
Collaborate with engineering to elevate and resolve complex cases.
Proactively monitor systems, improve documentation, and strengthen internal processes.