Remote SaaS Support Engineer — SQL & Azure

Ge Healthcare (United States); Quilmes; Remote; ARS 92,666,000 - 138,998,000; Full time

Job summary

1801 Haleon Argentina S.A. is hiring a Technical Support Specialist (SaaS | SQL) for a remote role in Argentina.

You'll work directly in live production environments, diagnosing and resolving issues across database, application, and infrastructure layers while collaborating with clients and cross-functional teams. You’ll leverage SQL to investigate system issues, optimize performance, and explain technical problems to stakeholders.

Qualifications

• 3+ years of technical support in a SaaS/software environment.
• Strong SQL skills (queries, troubleshooting, working with live data).
• Experience supporting web-based applications in production.
• Ability to troubleshoot across multiple layers (database, application, network).
• Comfortable working with remote servers / environments (RDP).
• Strong English communication skills — you’ll interact directly with clients.
• A self-starter mindset — you take initiative, don’t wait for direction.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Investigate a system issue using SQL queries.
• Monitor production environments and prevent incidents.
• Work directly with clients to troubleshoot and explain technical problems.
• Collaborate with engineering to elevate and resolve complex cases.
• During quieter periods, monitor systems, improve documentation, and strengthen internal processes.

Skills

SQL skills

SaaS support experience

Web applications in production

Multilayer troubleshooting

Remote server access (RDP)

Strong English communication

Self-starter

Tools

Jira

RDP

Monitoring tools

SQL Profiler

Job description

1801 Haleon Argentina S.A. is hiring a Technical Support Specialist (SaaS | SQL) for a remote role in Argentina.

You'll work directly in live production environments, diagnosing and resolving issues across database, application, and infrastructure layers while collaborating with clients and cross-functional teams. You’ll leverage SQL to investigate system issues, optimize performance, and explain technical problems to stakeholders.