Remote SaaS Platform Support Engineer

Huzzle; La Pampa; Remote; ARS 63,611,000 - 99,961,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Professional growth opportunities

Supportive team culture

Job summary

Huzzle, a fast-growing SaaS company, is seeking a Technical Support Representative for a fully remote role serving Latin America. You will resolve platform issues, guide customers through workflows, and conduct product demonstrations while maintaining high service standards.

The ideal candidate combines customer-facing experience with strong analytical and technical problem-solving skills, and enjoys solving complex problems.

Qualifications

• Minimum 2 years in customer service, technical support, or similar
• English fluency (spoken and written)
• Experience with software platforms or SaaS products
• Experience giving live platform demos or training
• Strong analytical and problem-solving skills
• Excellent attention to detail and data handling
• Tech-savvy, eager to learn new tools
• Proficient with Microsoft Excel and spreadsheets
• Strong communication to explain technical concepts clearly
• Proactive mindset and ownership in issue handling

Responsibilities

• Handle inbound calls and provide professional, solution-oriented support
• Troubleshoot platform functionality, account setup, document uploads, and permit filings
• Guide customers through platform features and workflows with demonstrations
• Investigate issues by analyzing information and root causes
• Take ownership from first contact to resolution, escalate when needed
• Follow up to confirm solutions work and ensure satisfaction
• Maintain accurate documentation of interactions and resolutions in CRM

Skills

2+ years customer service

English fluency

SaaS technical support

Platform demonstrations

Analytical problem-solving

Excel proficiency

Clear communication

Ownership & accountability

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Huzzle, a fast-growing SaaS company, is seeking a Technical Support Representative for a fully remote role serving Latin America. You will resolve platform issues, guide customers through workflows, and conduct product demonstrations while maintaining high service standards.

The ideal candidate combines customer-facing experience with strong analytical and technical problem-solving skills, and enjoys solving complex problems.