Remote SaaS Platform Support Engineer

Tgtc; La Pampa; A distancia; ARS 63.611.000 - 98.446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Fully remote role

Structured onboarding

Ongoing product training

Career growth opportunities

Supportive team culture

Descripción de la vacante

Tgtc is seeking a Technical Support Representative for a fully remote role serving customers in the U.S. (Latin America). You’ll handle calls, troubleshoot platform issues, and guide users through workflows and demonstrations.

The role emphasizes ownership, analytical thinking, and clear technical communication to ensure a smooth customer experience. Ideal candidates have 2+ years in customer-facing tech support, strong English, and experience with SaaS platforms and CRM systems like GoHighLevel

Formación

• At least 2 years in customer service, technical support, or similar, preferably phone-based.
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Responsabilidades

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing information, identifying root causes, and determining best action.
• Take ownership of customer issues from initial contact through resolution, escalating complex cases as needed.
• Follow up with customers to confirm solutions are working and ensure a positive experience.

Conocimientos

2+ years experience in support

English fluency

Technical understanding

SaaS platform knowledge

CRM systems

Platform demos

Excel proficiency

Communication skills

Ownership and accountability

Herramientas

GoHighLevel

HubSpot

Descripción del empleo

Tgtc is seeking a Technical Support Representative for a fully remote role serving customers in the U.S. (Latin America). You’ll handle calls, troubleshoot platform issues, and guide users through workflows and demonstrations.

The role emphasizes ownership, analytical thinking, and clear technical communication to ensure a smooth customer experience. Ideal candidates have 2+ years in customer-facing tech support, strong English, and experience with SaaS platforms and CRM systems like GoHighLevel