Remote SaaS Support Engineer

Virtustant; La Pampa; Remote; ARS 54,524,000 - 78,757,000; Full time

Benefits offered by this job

Remote role

Flexible scheduling

Onboarding & training

Supportive team culture

Career growth

Job summary

Virtustant is seeking a Technical Support Representative for a fully remote role targeting Latin America. You will assist contractors with platform navigation, troubleshoot issues, and conduct demonstrations to help users maximize value.

The ideal candidate has 2+ years in customer support, fluent English, SaaS/CRM experience, and strong problem-solving skills. Join a collaborative team with ongoing training and growth opportunities.

Qualifications

• At least 2 years of experience in customer service, technical support, or a similar customer-facing role.
• Full professional fluency in English, both spoken and written.
• Experience supporting customers with software platforms, SaaS products, CRM systems, or other technology-based tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify their root causes.
• Excellent attention to detail and the ability to handle information accurately.
• A technology-oriented mindset, with the curiosity and willingness to learn new tools, systems, and software.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.
• Strong communication skills and the ability to explain technical concepts in a clear, accessible way.
• A proactive attitude, sound judgment, and a strong sense of ownership when handling customer issues.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Job description

Virtustant is seeking a Technical Support Representative for a fully remote role targeting Latin America. You will assist contractors with platform navigation, troubleshoot issues, and conduct demonstrations to help users maximize value.

The ideal candidate has 2+ years in customer support, fluent English, SaaS/CRM experience, and strong problem-solving skills. Join a collaborative team with ongoing training and growth opportunities.