Remote B2B SaaS Support Specialist - Customer Success

Huzzle.com; Argentina; Vor Ort; ARS 90.595.000 - 135.892.000; Vollzeit

Benefits dieser Stelle

Fully remote role

Flexible work environment

Career growth opportunities

Zusammenfassung

Huzzle.com is seeking a high-energy Customer Support Specialist for a growing B2B SaaS platform serving US-based clients. You will navigate complex data systems, de-escalate challenging situations, and ensure customers derive maximum value from the software.

In this fully remote role, you will work CST hours, collaborate with the product team, and help shape documentation and best practices while delivering exceptional service from your quiet home workspace.

Qualifikationen

• 3+ years of B2B SaaS customer support, including phone support.
• Fluent English with strong written and verbal skills.
• Experience supporting US-based clients and working CST hours.
• Proficient with CRM and support tools (HubSpot/Zoho).

Aufgaben

• Manage and resolve high-volume support requests via phone and email.
• Lead live support calls with US-based clients to troubleshoot in real-time.
• Guide less-technical users through complex workflows with patience.
• Maintain accurate records of all customer interactions in the CRM.
• Identify recurring issues and collaborate with the product team to drive long-term solutions.
• Draft clear, concise internal documentation and external-facing help guides.

Kenntnisse

Phone support experience

B2B SaaS support

English fluency

US CST hours experience

CRM proficiency

Technical troubleshooting

De-escalation

Remote work setup

Tools

HubSpot

Zoho

Jobbeschreibung

Huzzle.com is seeking a high-energy Customer Support Specialist for a growing B2B SaaS platform serving US-based clients. You will navigate complex data systems, de-escalate challenging situations, and ensure customers derive maximum value from the software.

In this fully remote role, you will work CST hours, collaborate with the product team, and help shape documentation and best practices while delivering exceptional service from your quiet home workspace.