Remote SaaS Technical Support Specialist

Huzzle; Rosario; Remote; ARS 53.009.000 - 83.301.000; Vollzeit

Benefits dieser Stelle

Fully remote role

Flexible scheduling

Structured onboarding

Career growth

Zusammenfassung

Huzzle is hiring a Technical Support Representative to join a fast-growing SaaS team serving construction permitting clients across the U.S. This full-time, 100% remote role focuses on assisting contractors with platform navigation, demos, and issue resolution.

The ideal candidate will have at least 2 years in customer service or technical support, be fluent in English, and comfortable working with CRM systems and spreadsheets.

Qualifikationen

• 2+ years in customer service or technical support
• Full professional fluency in English (spoken and written)
• Experience with software platforms, SaaS products, CRM systems
• Experience delivering platform demos or walkthroughs
• Strong analytical and problem-solving skills
• Attention to detail and ownership mindset
• Proficiency in Microsoft Excel and spreadsheets
• Comfort handling multiple browser-based apps while engaging customers

Aufgaben

• Handle inbound calls, provide professional, timely support
• Troubleshoot platform functionality, account setup, uploads, filings
• Guide customers through platform features and workflows
• Conduct platform demonstrations and walkthroughs
• Investigate problems, identify root causes, determine actions
• Own customer issues from contact to resolution, escalate when needed
• Follow up to ensure solutions work and customer satisfaction

Kenntnisse

Customer service

Technical support

Microsoft Excel

CRM systems

Platform demonstrations

Problem solving

Tools

GoHighLevel

HubSpot

Jobbeschreibung

Huzzle is hiring a Technical Support Representative to join a fast-growing SaaS team serving construction permitting clients across the U.S. This full-time, 100% remote role focuses on assisting contractors with platform navigation, demos, and issue resolution.

The ideal candidate will have at least 2 years in customer service or technical support, be fluent in English, and comfortable working with CRM systems and spreadsheets.