Remote SaaS Platform Support Engineer
Kraken.Com
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Benefits offered by this job
Job summary
Prometeo Talent, a leading recruitment partner for tech and engineering roles, seeks a Technical Support Representative for a 100% remote position. You will assist contractors with platform usage, guide through workflows, and provide demonstrations while resolving issues with ownership and critical thinking.
The role emphasizes customer-centric service, platform knowledge, and the ability to explain technical concepts clearly to customers with varying levels of tech familiarity.
Qualifications
- Minimum 2 years in customer service or technical support.
Responsibilities
- Handle inbound customer calls with professional, timely support.
Skills
Tools
Job description
Prometeo Talent, a leading recruitment partner for tech and engineering roles, seeks a Technical Support Representative for a 100% remote position. You will assist contractors with platform usage, guide through workflows, and provide demonstrations while resolving issues with ownership and critical thinking.
The role emphasizes customer-centric service, platform knowledge, and the ability to explain technical concepts clearly to customers with varying levels of tech familiarity.
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