Remote SaaS Platform Expert - Tier 3 Tech Support

Cira Apps Limited; La Pampa; A distancia; ARS 41.726.000 - 58.725.000; Jornada completa

Descripción de la vacante

Prometeo Talent is recruiting a Technical Support Representative for a fast-growing SaaS company in the construction permitting space. This remote role serves Latin America, assisting contractors with platform navigation, technical questions, and workflow demonstrations.

The ideal candidate is friendly, reliable, detail-oriented, and analytical, with a passion for troubleshooting and explaining complex tech to users of varied technical levels. 100% remote, international scope.

Formación

• Customer-focused with strong communication skills.
• Able to troubleshoot technical issues and explain solutions clearly.
• Experience with SaaS or platform-based support preferred.

Responsabilidades

• Handle inbound calls and provide timely, solution-oriented support.
• Troubleshoot platform issues and guide customers through features.
• Conduct product demonstrations and explain workflows to users.

Conocimientos

Friendly

Reliable

Detail-oriented

Analytical mindset

Descripción del empleo

Prometeo Talent is recruiting a Technical Support Representative for a fast-growing SaaS company in the construction permitting space. This remote role serves Latin America, assisting contractors with platform navigation, technical questions, and workflow demonstrations.

The ideal candidate is friendly, reliable, detail-oriented, and analytical, with a passion for troubleshooting and explaining complex tech to users of varied technical levels. 100% remote, international scope.