Remote SaaS Field Tech Support Engineer
Experis Argentina
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Benefits offered by this job
Job summary
Experis Argentina is seeking a Technical Support Representative for a fast-growing SaaS company serving contractors in the U.S. This fully remote, phone-driven role blends customer service with technical troubleshooting and platform expertise to keep projects moving.
You’ll handle inbound calls, guide users through workflows, conduct platform demonstrations, and work with CRM tools. Strong English, problem-solving, and ownership are essential for success and growth.
Qualifications
- 2+ years in customer service or tech support.
- Full professional fluency in English.
- Experience with SaaS platforms and CRM systems.
- Experience delivering platform demos.
- Analytical mindset and strong problem-solving.
- Attention to detail and accuracy.
Responsibilities
- Handle inbound calls and provide solution-oriented support.
- Troubleshoot platform functionality and document steps.
- Guide customers through features and workflows with demos.
- Investigate root causes and own issues through resolution.
- Maintain CRM records of interactions and resolutions.
- Meet performance targets for call volume and CSAT.
Skills
Tools
Job description
Experis Argentina is seeking a Technical Support Representative for a fast-growing SaaS company serving contractors in the U.S. This fully remote, phone-driven role blends customer service with technical troubleshooting and platform expertise to keep projects moving.
You’ll handle inbound calls, guide users through workflows, conduct platform demonstrations, and work with CRM tools. Strong English, problem-solving, and ownership are essential for success and growth.
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