Remote SaaS Technical Support Engineer II

Ncr Atleos; Buenos Aires; Remote; ARS 69,181,000 - 99,928,000; Full time

Job summary

Prometeo Talent is seeking a Technical Support Representative to join a fast-growing SaaS company serving construction permitting workflows. This remote role in Córdoba, Argentina, involves helping contractors navigate the platform, performing demonstrations, and guiding users through processes to resolve issues efficiently.

You will own customer interactions from initial contact to resolution, analyze problems, and communicate technical information clearly to customers with varying levels of

Qualifications

• 2+ years in customer service, technical support, or similar role.
• Full professional fluency in English (spoken and written).
• Experience with software platforms, SaaS, CRM systems, or similar tools.

Responsibilities

• Handle inbound calls and provide professional, timely support.
• Troubleshoot platform functionality and account setup issues.
• Guide customers through platform features, workflows, and demos.
• Investigate issues, identify root causes, and determine next steps.
• Follow up to ensure solutions work and customer satisfaction.

Skills

Customer service

English fluency

Technical mindset

Problem-solving

Communication

Tools

CRM platforms

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Technical Support Representative to join a fast-growing SaaS company serving construction permitting workflows. This remote role in Córdoba, Argentina, involves helping contractors navigate the platform, performing demonstrations, and guiding users through processes to resolve issues efficiently.

You will own customer interactions from initial contact to resolution, analyze problems, and communicate technical information clearly to customers with varying levels of