Remote Kubernetes Support Engineer (Tier 2/3)

Accenture Argentina

Buenos Aires

Remote

ARS 60,557,000 - 105,976,000

Full time

4 days ago

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Job summary

Proofpoint Argentina is seeking a highly technical Tier 2/3 Technical Support Engineer to support an AI vision platform running on Kubernetes for enterprise customers. You will troubleshoot deployments, reproduce environments, and manage support tickets in a global context.

The role requires strong English communication, cloud familiarity (AWS/Azure), and collaboration with Engineering, Sales, and Customer Success.

Qualifications

2+ years of technical support experience, preferably Tier 2/3.
Strong hands-on Kubernetes experience in production environments.
At least one Kubernetes or cloud certification (CKA/CKAD/CKS or AWS/Azure).
Strong troubleshooting across software, infrastructure, networking and distributed environments.
Experience working with customers in a technical capacity; strong English communication.

Responsibilities

Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Work directly with customers during technical discussions and troubleshooting sessions.
Manage and resolve technical support tickets.
Collaborate with Engineering, Sales, and Customer Success teams.
Escalate complex issues and product bugs to Engineering and help drive them to resolution.
Clearly communicate technical findings, workarounds, and resolutions to customers.