Remote Field Tech Support Engineer - Spanish Bilingual

Wizwiz Ai; Buenos Aires; Remote; ARS 1,200,000 - 1,800,000; Full time

Job summary

Proofpoint is seeking a highly technical Tier 2 / Tier 3 Technical Support Engineer for enterprise customers. This remote role focuses on troubleshooting Kubernetes-based deployments, software, infrastructure, hardware, and networking issues across the platform.

You will reproduce environments, run tests, and engage with Engineering, Sales, and Customer Success to resolve tickets. LATAM-based candidates only, must align with U.S. East Coast business hours.

Qualifications

• 2+ years in technical support, Tier 2/3 preferred.
• Hands-on Kubernetes in production environments.
• Certification in Kubernetes or cloud platforms.
• Strong written and verbal English communication.
• Ability to investigate complex issues and collaborate with engineering.

Responsibilities

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive them to resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

Skills

Kubernetes troubleshooting

Customer-facing support

English communication

Education

CKA/CKAD/CKS or cloud certification

Tools

Kubernetes

AWS

Azure

Job description

Proofpoint is seeking a highly technical Tier 2 / Tier 3 Technical Support Engineer for enterprise customers. This remote role focuses on troubleshooting Kubernetes-based deployments, software, infrastructure, hardware, and networking issues across the platform.

You will reproduce environments, run tests, and engage with Engineering, Sales, and Customer Success to resolve tickets. LATAM-based candidates only, must align with U.S. East Coast business hours.