Remote Fintech SaaS Support Specialist

Tangible

La Pampa

Remote

ARS 61,494,000 - 92,241,000

Full time

4 days ago

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Job summary

Tangible is seeking a Technical Support Representative for a 100% remote SaaS role. You will assist contractors with platform navigation, demos, and issue resolution, primarily via phone and video calls.

The ideal candidate has 2+ years in customer-facing tech support, fluent English, CRM experience, and strong problem-solving skills. You will own issues end-to-end and collaborate with product and operations to improve the user experience. A proactive attitude and ownership are essential.

Qualifications

At least 2 years of experience in customer service, technical support, or similar customer-facing roles.
Full professional fluency in English, both spoken and written.
Experience supporting customers with software platforms, SaaS products, CRM systems, or other technology-based tools.
Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.
Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
Excellent attention to detail and the ability to handle information accurately.
Technology-oriented mindset with willingness to learn new tools, systems, and software.
Proficiency in Microsoft Excel and comfort with spreadsheets.
Strong communication skills and the ability to explain technical concepts clearly.

Responsibilities

Handle inbound customer calls and provide professional, timely, and solution-oriented support.
Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
Investigate problems by analyzing available information, identify potential root causes, and determine the best course of action.
Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
Follow up with customers to confirm that solutions are working and ensure a positive support experience.
Develop a strong understanding of the SaaS platform and construction permitting workflows.