Remote E-Commerce Customer Support Specialist

Grupo Abans; Buenos Aires; Remote; ARS 300,000 - 420,000; Full time

Benefits offered by this job

Remote work

Training opportunities

Team collaboration

Career growth

Job summary

Grupo Abans is seeking a friendly and professional Customer Service Representative to join our remote team. You will handle inquiries, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

The role requires excellent communication, problem-solving, and time management to maintain high customer satisfaction across phone, email, and chat channels. A high school diploma is required, and prior service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel or admin experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs are addressed.
• Maintain accurate customer information and records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Communication skills

Problem-solving

Customer-oriented

Attention to detail

Time management

Teamwork

Calm under pressure

Education

High school diploma or equivalent

Tools

CRM software

Email

MS Office

Job description

Grupo Abans is seeking a friendly and professional Customer Service Representative to join our remote team. You will handle inquiries, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

The role requires excellent communication, problem-solving, and time management to maintain high customer satisfaction across phone, email, and chat channels. A high school diploma is required, and prior service experience is preferred.