Remote Customer Service & Sales Associate

Intercontinental Hotels Group; Ciudad de Mendoza; Remote; ARS 53,174,000 - 83,559,000; Full time

Benefits offered by this job

Competitive compensation

Training and development opportunities

Collaborative team environment

Career growth opportunities

Job summary

Intercontinental Hotels Group is seeking a Remote Customer Service Representative to handle inquiries via phone, email, and chat while maintaining a high standard of service. The role emphasizes accuracy, proactivity, and a customer-first mindset in a fully remote environment.

Responsibilities include assisting with reservations, providing product and policy information, and collaborating with internal teams to resolve issues.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Strong attention to detail and organization.
• Ability to multitask and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in company systems.
• Escalate complex issues when necessary.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, and solution-focused attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Time management

Team player

Tech proficiency

Education

High school diploma

Tools

CRM systems

Job description

Intercontinental Hotels Group is seeking a Remote Customer Service Representative to handle inquiries via phone, email, and chat while maintaining a high standard of service. The role emphasizes accuracy, proactivity, and a customer-first mindset in a fully remote environment.

Responsibilities include assisting with reservations, providing product and policy information, and collaborating with internal teams to resolve issues.