Remote Customer Support & Reservations Specialist

Adlatina Group; Ciudad de Mendoza; Remote; ARS 600,000 - 900,000; Full time

Job summary

Adlatina Group is seeking a friendly, professional Customer Service Representative to join a remote team. You will assist customers with questions, reservations, follow-ups, and general support while representing the company in a helpful manner.

The ideal candidate enjoys solving problems, communicates clearly, and maintains a positive experience for customers across channels. Strong organizational skills and the ability to work independently are essential in this fully remote position.

Qualifications

• Minimum high school diploma or equivalent.
• Prior customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in company systems.
• Escalate complex issues to the appropriate department or supervisor when needed.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Education

High school diploma

Tools

CRM software

Job description

Adlatina Group is seeking a friendly, professional Customer Service Representative to join a remote team. You will assist customers with questions, reservations, follow-ups, and general support while representing the company in a helpful manner.

The ideal candidate enjoys solving problems, communicates clearly, and maintains a positive experience for customers across channels. Strong organizational skills and the ability to work independently are essential in this fully remote position.