Remote Customer Service Specialist - Reservations & Support

Gsolutions; Ciudad de Mendoza; Remote; ARS 420,000 - 650,000; Full time

Benefits offered by this job

Competitive pay

Training opportunities

Team environment

Career growth

Job summary

Gsolutions is seeking a friendly and professional Customer Service Representative to join our remote team in Argentina. You will assist customers with inquiries, reservations, and general support while maintaining a positive and helpful attitude across phone, email, and chat channels.

The role emphasizes clear communication, problem solving, and reliable follow-up, with opportunities for training and career growth within a collaborative team environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or administrative work preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Strong attention to detail and organization.
• Ability to manage multiple tasks and prioritize.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information in company systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Multitasking

Teamwork

Calm demeanor

Customer service mindset

Education

High school diploma

Tools

CRM software

Email clients

Job description

Gsolutions is seeking a friendly and professional Customer Service Representative to join our remote team in Argentina. You will assist customers with inquiries, reservations, and general support while maintaining a positive and helpful attitude across phone, email, and chat channels.

The role emphasizes clear communication, problem solving, and reliable follow-up, with opportunities for training and career growth within a collaborative team environment.