Remote Customer Support & Reservations Specialist

Adlatina Group; Rosario; Remote; ARS 893,000 - 1,339,000; Full time

Job summary

Adlatina Group is seeking a friendly and professional Customer Service Representative to join the team remotely. You will handle inquiries via phone, email, chat, and other channels, delivering accurate information and support for reservations and general questions.

The role emphasizes problem solving, clear communication, and maintaining customer confidentiality while meeting service standards and collaborating with internal teams.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Communication

CRM experience

Multitasking

Problem-solving

Team player

Education

High school diploma

Tools

CRM software

Job description

Adlatina Group is seeking a friendly and professional Customer Service Representative to join the team remotely. You will handle inquiries via phone, email, chat, and other channels, delivering accurate information and support for reservations and general questions.

The role emphasizes problem solving, clear communication, and maintaining customer confidentiality while meeting service standards and collaborating with internal teams.