Remote Customer Support Specialist

Adlatina Group; La Pampa; Remote; ARS 600,000 - 900,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Collaborative team

Career growth opportunities

Job summary

Adlatina Group is seeking a friendly, professional Customer Service Representative to join our team remotely. The ideal candidate will help customers with questions, reservations, and general support while representing the company in a positive, solutions‑focused way.

You will respond via phone, email, chat and other channels; maintain accurate records in CRM; escalate issues as needed; and collaborate with internal teams to ensure seamless service.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Communication skills

Customer service

Problem solving

CRM systems

Multitasking

Attention to detail

Teamwork

Bilingual EN/ES

Education

High school diploma

Tools

CRM software

Job description

Adlatina Group is seeking a friendly, professional Customer Service Representative to join our team remotely. The ideal candidate will help customers with questions, reservations, and general support while representing the company in a positive, solutions‑focused way.

You will respond via phone, email, chat and other channels; maintain accurate records in CRM; escalate issues as needed; and collaborate with internal teams to ensure seamless service.