Remote E-Commerce Customer Support Specialist

Grupo Abans; Municipio de Rincón de los Sauces; Remote; ARS 36,462,000 - 54,693,000; Full time

Benefits offered by this job

Competitive pay

Training opportunities

Collaborative team environment

Career growth opportunities

Job summary

Grupo Abans is seeking a friendly Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, delivering accurate product and policy information while maintaining a positive customer experience.

The ideal candidate communicates clearly, solves problems efficiently, and can manage multiple tasks with a detail-oriented mindset. Previous service experience and a collaborative attitude are preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel or admin preferred.
• Excellent verbal and written communication skills.
• Professional and friendly attitude with calm under pressure.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in company systems.
• Escalate complex issues to the appropriate department or supervisor.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Email tools

Job description

Grupo Abans is seeking a friendly Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, delivering accurate product and policy information while maintaining a positive customer experience.

The ideal candidate communicates clearly, solves problems efficiently, and can manage multiple tasks with a detail-oriented mindset. Previous service experience and a collaborative attitude are preferred.