Remote Customer Success & Retention Specialist

Eteacher Group Ltd.; Córdoba; Remote; ARS 45,273,000 - 90,547,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Collaborative team environment

Career growth opportunities

Job summary

Eteacher Group Ltd. is seeking a friendly, professional Remote Customer Service Representative to serve as the primary point of contact for clients, handling inquiries and reservations from the comfort of home.

The role emphasizes English/Spanish communication, problem-solving, and adherence to privacy guidelines while delivering high-quality client service. Training and development are provided to advance your career.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or admin roles preferred.
• Excellent verbal and written communication in multiple languages; bilingual is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up to ensure needs are addressed and records are up to date.
• Collaborate with internal teams to improve engagement and retention.

Skills

Customer service

Multilingual

Negotiation

Communication

Education

High School Diploma

Tools

CRM systems

Job description

Eteacher Group Ltd. is seeking a friendly, professional Remote Customer Service Representative to serve as the primary point of contact for clients, handling inquiries and reservations from the comfort of home.

The role emphasizes English/Spanish communication, problem-solving, and adherence to privacy guidelines while delivering high-quality client service. Training and development are provided to advance your career.