Remote E-Commerce Customer Support Specialist

Grupo Abans; La Pampa; Remote; ARS 12,185,000 - 18,277,000; Full time

Benefits offered by this job

Competitive compensation

Training & development

Collaborative team environment

Career growth opportunities

Job summary

Grupo Abans is seeking a friendly, professional Customer Service Representative to join our remote team. The role focuses on assisting customers with questions, reservations, and general support while maintaining a positive and professional demeanor.

The candidate will respond via phone, email, chat, and other channels, providing accurate information and ensuring customer satisfaction. Prior customer-facing or hospitality experience is preferred; bilingual English/Spanish is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Education

High school diploma or equivalent

Tools

CRM platforms

Email

Job description

Grupo Abans is seeking a friendly, professional Customer Service Representative to join our remote team. The role focuses on assisting customers with questions, reservations, and general support while maintaining a positive and professional demeanor.

The candidate will respond via phone, email, chat, and other channels, providing accurate information and ensuring customer satisfaction. Prior customer-facing or hospitality experience is preferred; bilingual English/Spanish is a plus.