Remote Customer Support Specialist (Travel & Reservations)

Bdo Unibank; La Pampa; Remote; ARS 520,000 - 780,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Team environment

Career growth

Job summary

Bdo Unibank is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries across phone, email, chat, and other channels while delivering accurate information and solutions to customers.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks with attentiveness. A collaborative, professional attitude helps maintain high service standards.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs are addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Teamwork

Attention to detail

CRM systems

Email tools

Computer skills

Education

High school diploma

Tools

CRM systems

Email tools

Job description

Bdo Unibank is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries across phone, email, chat, and other channels while delivering accurate information and solutions to customers.

The role emphasizes strong communication, problem-solving, and the ability to manage multiple tasks with attentiveness. A collaborative, professional attitude helps maintain high service standards.