Remote Bilingual Customer Support Specialist

Binance; Santa Fe Capital; Remote; ARS 53,807,000 - 84,554,000; Full time

Benefits offered by this job

Training opportunities

Supportive team

Career growth

Job summary

Binance is seeking a friendly and professional Customer Service Representative to join our Customer Experience team in a remote setting. The role emphasizes strong communication, problem solving, and delivering a positive customer experience across phone, email, and chat.

You will help customers with inquiries, reservations, follow-ups, and general support while maintaining records in CRM and collaborating with internal teams.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, sales, travel, or administrative work preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Communication skills

Multitasking

Problem solving

Teamwork

Attention to detail

Customer service

Education

High school diploma

Tools

CRM systems

Job description

Binance is seeking a friendly and professional Customer Service Representative to join our Customer Experience team in a remote setting. The role emphasizes strong communication, problem solving, and delivering a positive customer experience across phone, email, and chat.

You will help customers with inquiries, reservations, follow-ups, and general support while maintaining records in CRM and collaborating with internal teams.