Remote Customer Service Rep — Travel & Reservations

Southbay; La Pampa; Remote; ARS 900,000 - 1,400,000; Full time

Benefits offered by this job

Competitive compensation

Training and development opportunities

Supportive and collaborative team

Job summary

Southbay is seeking a friendly and professional Customer Service Representative for a remote role. You will handle inquiries via phone, email, chat, and other channels, providing accurate product and policy information while delivering excellent customer experiences.

You will assist with reservations, changes, cancellations, and follow-ups, maintaining records and collaborating with internal teams to resolve issues. A strong emphasis on communication, problem-solving, and teamwork is essential.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies.
• Perform other customer service-related duties as assigned.

Skills

Verbal and written communication

Interpersonal skills

Problem solving

Calm under pressure

Multitasking

Independent work

Teamwork

Organizational skills

Education

High school diploma or equivalent

Tools

CRM systems

Email

Computers

Job description

Southbay is seeking a friendly and professional Customer Service Representative for a remote role. You will handle inquiries via phone, email, chat, and other channels, providing accurate product and policy information while delivering excellent customer experiences.

You will assist with reservations, changes, cancellations, and follow-ups, maintaining records and collaborating with internal teams to resolve issues. A strong emphasis on communication, problem-solving, and teamwork is essential.