Remote Customer Service & Reservations Specialist

Bairesdev; Buenos Aires; A distancia; ARS 61.494.000 - 79.942.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Training and professional development

Supportive and collaborative team

Descripción de la vacante

Bairesdev is seeking a friendly, professional Customer Service Representative to join our Customer Experience team. This remote role involves assisting customers with questions, reservations, follow-ups, and general support while representing the company professionally.

The ideal candidate enjoys helping people, solving problems, and delivering a positive customer experience across multiple channels. This full-time position emphasizes clear communication and a customer-first attitude.

Formación

• High school diploma or equivalent required.
• Prior customer service, hospitality, travel, or admin experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to remain calm and helpful in difficult situations.
• Detail-oriented with strong organizational skills.
• Ability to multitask and prioritize effectively.
• Proficient with computers, email, CRM systems, and other digital tools.

Responsabilidades

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.

Conocimientos

Verbal & written communication

Interpersonal skills

Problem-solving

Attention to detail

Multitasking

Teamwork

Independence

Educación

High school diploma

Herramientas

CRM systems

Email clients

Descripción del empleo

Bairesdev is seeking a friendly, professional Customer Service Representative to join our Customer Experience team. This remote role involves assisting customers with questions, reservations, follow-ups, and general support while representing the company professionally.

The ideal candidate enjoys helping people, solving problems, and delivering a positive customer experience across multiple channels. This full-time position emphasizes clear communication and a customer-first attitude.