Remote Customer Service Specialist - Travel & Reservations

Remofirst, Inc.; La Pampa; Remote; ARS 500,000 - 800,000; Full time

Benefits offered by this job

Competitive compensation

Training and development opportunities

Supportive team environment

Career growth opportunities

Job summary

Remofirst, Inc. is seeking a friendly and professional Customer Service Representative to join our remote team. You will assist customers with questions, reservations, and general support while maintaining a positive customer experience.

The ideal candidate excels in clear communication, problem solving, and providing timely, accurate information across phone, email, and chat channels. A high school diploma is required; prior service experience is preferred.

Qualifications

• This role requires a high school diploma or equivalent.
• Experience in customer service, hospitality, travel, sales, or administrative work is preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Professional, friendly attitude and calm demeanour under pressure.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize effectively.
• Comfortable using computers, emails, CRM systems and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up to ensure needs are addressed and information is recorded accurately.
• Maintain customer records in company systems and escalate complex issues as needed.
• Coordinate with internal teams to resolve requests.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

Attention to detail

Professional demeanor

Calm under pressure

Team player

Education

High school diploma or equivalent

Tools

CRM systems

Email

Computer literacy

Job description

Remofirst, Inc. is seeking a friendly and professional Customer Service Representative to join our remote team. You will assist customers with questions, reservations, and general support while maintaining a positive customer experience.

The ideal candidate excels in clear communication, problem solving, and providing timely, accurate information across phone, email, and chat channels. A high school diploma is required; prior service experience is preferred.