Remote Customer Service Specialist — Travel & Concierge Support

Overseas; Santa Fe Capital; Remote; ARS 36,896,000 - 55,345,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Overseas, a remote-friendly employer, is seeking a friendly, professional Customer Service Representative to join our Customer Experience team. You will assist customers via phone, email, and chat, resolve questions, handle reservations or general requests, and maintain accurate records with a positive, solution-oriented attitude.

The ideal candidate has excellent verbal and written communication skills, strong interpersonal abilities, and a calm, helpful approach to challenging situations.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Problem solving

Teamwork

Education

High school diploma

Tools

CRM systems

Email

Chat tools

Job description

Overseas, a remote-friendly employer, is seeking a friendly, professional Customer Service Representative to join our Customer Experience team. You will assist customers via phone, email, and chat, resolve questions, handle reservations or general requests, and maintain accurate records with a positive, solution-oriented attitude.

The ideal candidate has excellent verbal and written communication skills, strong interpersonal abilities, and a calm, helpful approach to challenging situations.