Remote SaaS Support Specialist — First Contact

Savvital; Tandil; Remote; ARS 64,907,000 - 101,997,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Job summary

Prometeo Talent, a leading recruitment partner for technology firms, is partnering with a fast-growing SaaS company to hire a Customer Support Representative. The role focuses on helping Latin American customers with permit filings, account management, and platform usage from a fully remote setup.

Candidates should be friendly, reliable, and proactive, with strong English fluency and spreadsheet skills. This is a full-time remote position offering onboarding and ongoing product training.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.
• Log all interactions accurately in the CRM system.
• Maintain a thorough working knowledge of the platform and permitting workflows.
• Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets.

Skills

Customer service

English fluency

Communication

Problem solving

Phone support

Tools

GoHighLevel

HubSpot

CRM software

Job description

Prometeo Talent, a leading recruitment partner for technology firms, is partnering with a fast-growing SaaS company to hire a Customer Support Representative. The role focuses on helping Latin American customers with permit filings, account management, and platform usage from a fully remote setup.

Candidates should be friendly, reliable, and proactive, with strong English fluency and spreadsheet skills. This is a full-time remote position offering onboarding and ongoing product training.