Remote SaaS Customer Support Specialist - First Contact

Gamdom; Quilmes; Remote; ARS 63,611,000 - 98,446,000; Full time

Job summary

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company serving contractors in the U.S. This role is 100% remote with Argentina-based base, and you will be the first point of contact for customers, handling permit filings, account setup, and platform usage.

You should be friendly, problem-solving oriented, and fluent in English, with at least two years in a phone-based customer service role.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment (English).
• Full fluency in English, both spoken and written.

Responsibilities

• Answer inbound customer calls professionally and timely.
• Resolve questions about permit status, document uploads, account setup, and billing.
• Log all interactions in the CRM system and maintain platform knowledge.
• Follow up with customers to confirm issue resolution and customer satisfaction.

Skills

Customer service

English fluency

Excel

CRM proficiency

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company serving contractors in the U.S. This role is 100% remote with Argentina-based base, and you will be the first point of contact for customers, handling permit filings, account setup, and platform usage.

You should be friendly, problem-solving oriented, and fluent in English, with at least two years in a phone-based customer service role.