Remote SaaS Customer Support Specialist

Job Duck, Llc; Tandil; Remote; ARS 69,543,000 - 100,451,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Supportive team culture

Growth opportunities

Job summary

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role. You will be the first point of contact for customers, handling permit filings, account setup, and platform usage while maintaining strong communication in English.

The position emphasizes problem solving beyond scripts, ownership of issues, and collaboration with product/operations to drive improvements. Full-time remote role with onboarding and ongoing product training.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit filings, account setup, and billing.
• Log all interactions accurately in the CRM system.
• Maintain knowledge of the platform and permitting workflows.
• Meet or exceed individual performance metrics including call volume and customer satisfaction scores.
• Identify recurring issues and communicate insights to product and operations teams.

Skills

Customer service

English fluency

Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role. You will be the first point of contact for customers, handling permit filings, account setup, and platform usage while maintaining strong communication in English.

The position emphasizes problem solving beyond scripts, ownership of issues, and collaboration with product/operations to drive improvements. Full-time remote role with onboarding and ongoing product training.