Remote Customer Service Specialist — Hospitality & Travel

Coinscapture; Ciudad de Mendoza; Remote; ARS 420,000 - 640,000; Full time

Job summary

Coinscapture is seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The role involves helping people, solving problems, communicating clearly, and delivering a positive customer experience across channels.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or admin preferred.
• Excellent verbal and written communication.
• Problem-solving and customer-focused mindset.
• Ability to stay calm and helpful with difficult customers.
• Strong attention to detail and organization.
• Proficient with computers, email, and CRM systems.
• Ability to work independently and in a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

Detail oriented

Organization

CRM systems

Team player

Independent worker

Proactive attitude

Education

High school diploma

Tools

CRM software

Job description

Coinscapture is seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The role involves helping people, solving problems, communicating clearly, and delivering a positive customer experience across channels.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.