Remote Customer Experience Specialist - Travel & Hospitality

Jove; La Pampa; Remote; ARS 46,120,000 - 83,017,000; Full time

Benefits offered by this job

Competitive compensation

Training and development opportunities

Collaborative team environment

Career growth opportunities

Job summary

Jove is seeking a friendly and professional Customer Service Representative to join its remote team. This role involves assisting customers via phone, email, and chat, providing accurate information, and resolving inquiries while upholding the company’s service standards.

You will work with the Customer Experience team to ensure reservations, follow-ups, and general support are handled promptly, maintaining privacy and data accuracy.

Qualifications

• High school diploma or equivalent.
• Prior customer service, hospitality, travel, or admin experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer data in company systems.
• Escalate complex issues to the appropriate department or supervisor.

Skills

Customer service

Communication

Problem solving

CRM systems

Multitasking

Team collaboration

Education

High school diploma

Tools

CRM software

Job description

Jove is seeking a friendly and professional Customer Service Representative to join its remote team. This role involves assisting customers via phone, email, and chat, providing accurate information, and resolving inquiries while upholding the company’s service standards.

You will work with the Customer Experience team to ensure reservations, follow-ups, and general support are handled promptly, maintaining privacy and data accuracy.