Remote Customer Service Specialist — Hospitality & Bookings

Hornetsecurity Gmbh; La Pampa; Remote; ARS 46,120,000 - 83,017,000; Full time

Benefits offered by this job

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Hornetsecurity Gmbh is seeking a friendly, professional Customer Service Representative to join our Customer Experience team. This remote role focuses on helping customers with inquiries, reservations, and general support while maintaining a positive, solution-oriented attitude.

You will communicate across phone, email, and chat channels, provide accurate information, and coordinate with internal teams to resolve requests while upholding confidentiality and quality standards.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Customer communication

Interpersonal skills

Problem solving

Professional demeanor

Calm under pressure

Attention to detail

Multitasking

Teamwork

Independent work

Adaptability

Education

High school diploma or equivalent

Tools

CRM systems

Email

Computers

Job description

Hornetsecurity Gmbh is seeking a friendly, professional Customer Service Representative to join our Customer Experience team. This remote role focuses on helping customers with inquiries, reservations, and general support while maintaining a positive, solution-oriented attitude.

You will communicate across phone, email, and chat channels, provide accurate information, and coordinate with internal teams to resolve requests while upholding confidentiality and quality standards.