Remote Customer Service & Reservations Specialist

Remote Talent Latam; Santa Fe Capital; Remote; ARS 18,448,000 - 38,434,000; Full time

Benefits offered by this job

Competitive compensation

Training opportunities

Supportive and collaborative team

Career growth opportunities

Job summary

Remote Talent Latam is seeking a friendly and professional Customer Service Representative to join our Customer Experience team. This remote position focuses on assisting customers with inquiries, reservations, and general support while representing the company in a courteous and solutions-oriented manner.

The ideal candidate will have strong verbal and written communication skills, experience in customer service or related fields, and the ability to manage multiple tasks in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or admin is preferred.
• Excellent verbal and written communication skills are essential.
• Ability to stay calm and helpful with challenging customers.

Responsibilities

• Respond to inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up to ensure needs are addressed.
• Maintain accurate customer records in systems.
• Escalate complex issues when needed.
• Coordinate with internal teams to resolve requests.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Organization

Multitasking

CRM familiarity

Teamwork

Independence

Computer literacy

Education

High school diploma or equivalent

Tools

CRM systems

Email apps

Microsoft Office

Job description

Remote Talent Latam is seeking a friendly and professional Customer Service Representative to join our Customer Experience team. This remote position focuses on assisting customers with inquiries, reservations, and general support while representing the company in a courteous and solutions-oriented manner.

The ideal candidate will have strong verbal and written communication skills, experience in customer service or related fields, and the ability to manage multiple tasks in a fast-paced