Remote Customer Service Rep: Travel & Reservations

Sercanto Srl; La Pampa; Remote; ARS 6.696.000 - 10.044.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Training and professional development

Supportive and collaborative team

Opportunities for career growth

Zusammenfassung

Sercanto Srl in Argentina is seeking a friendly, professional Customer Service Representative to join our Remote team. You will handle inquiries, reservations, and general support, representing the company with a calm, helpful demeanor across phone, email, and chat.

The ideal candidate has excellent communication, strong problem-solving, and the ability to multitask while maintaining data accuracy in CRM systems.

Qualifikationen

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Aufgaben

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Kenntnisse

Communication skills

Interpersonal skills

Problem-solving

Multitasking

Attention to detail

Organizational skills

CRM software

Team player

Calm under pressure

Ausbildung

High school diploma or equivalent

Tools

CRM platforms

Email clients

Jobbeschreibung

Sercanto Srl in Argentina is seeking a friendly, professional Customer Service Representative to join our Remote team. You will handle inquiries, reservations, and general support, representing the company with a calm, helpful demeanor across phone, email, and chat.

The ideal candidate has excellent communication, strong problem-solving, and the ability to multitask while maintaining data accuracy in CRM systems.