Remote Customer Service Specialist - Reservations & Support

Adecco Argentina S.A.; La Pampa; À distance; ARS 600 000 - 1 000 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Training & development

Supportive team environment

Career growth

Résumé du poste

Adecco Argentina S.A. is hiring a Remote Customer Service Representative to join our Customer Experience team. You will assist customers via phone, email, chat, and other channels, resolving questions and reservations with a professional, friendly demeanor.

The role emphasizes accurate information, timely follow-ups, and collaboration with internal teams to uphold service standards. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsabilités

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Connaissances

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Independent work

Formation

High school diploma or equivalent

Outils

CRM systems

Description du poste

Adecco Argentina S.A. is hiring a Remote Customer Service Representative to join our Customer Experience team. You will assist customers via phone, email, chat, and other channels, resolving questions and reservations with a professional, friendly demeanor.

The role emphasizes accurate information, timely follow-ups, and collaboration with internal teams to uphold service standards. Strong communication and problem-solving skills are essential.