Remote Travel Concierge & Customer Experience Specialist

BairesDev; La Pampa; Remote; ARS 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Job summary

BairesDev is seeking a friendly and professional Customer Service Representative for a remote, full-time role. You will assist customers with inquiries, reservations, and general support, while representing the company with a positive attitude and clear communication.

You will handle multi-channel inquiries, collaborate with internal teams, and maintain accurate records to ensure a high-quality customer experience. Prior experience in service or hospitality is preferred.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Job description

BairesDev is seeking a friendly and professional Customer Service Representative for a remote, full-time role. You will assist customers with inquiries, reservations, and general support, while representing the company with a positive attitude and clear communication.

You will handle multi-channel inquiries, collaborate with internal teams, and maintain accurate records to ensure a high-quality customer experience. Prior experience in service or hospitality is preferred.