Remote Customer Experience Advisor – Reservations & Support

Consejo Profesional de Ciencias Económicas de la Ciudad Autónoma de Buenos Aires; Ciudad de Mendoza; À distance; ARS 600 000 - 840 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Training and professional development

Supportive team environment

Career growth opportunities

Résumé du poste

Consejo Profesional de Ciencias Económicas de la Ciudad Autónoma de Buenos Aires is seeking a friendly Customer Service Representative to join our remote team. The role focuses on assisting customers with inquiries, reservations, and general support, while upholding a professional and helpful demeanor.

The candidate should enjoy solving problems, communicating clearly, and delivering a positive customer experience across phone, email, and chat channels.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsabilités

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Connaissances

Verbal and written communication

Interpersonal skills

Problem solving

Multitasking

Detail orientation

CRM proficiency

Independent and team oriented

Formation

High school diploma or equivalent

Outils

CRM systems

Description du poste

Consejo Profesional de Ciencias Económicas de la Ciudad Autónoma de Buenos Aires is seeking a friendly Customer Service Representative to join our remote team. The role focuses on assisting customers with inquiries, reservations, and general support, while upholding a professional and helpful demeanor.

The candidate should enjoy solving problems, communicating clearly, and delivering a positive customer experience across phone, email, and chat channels.