Remote Customer Experience Specialist

Southbay; Ciudad de Mendoza; Remote; ARS 670,000 - 1,004,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Opportunities for career growth

Job summary

Southbay is seeking a friendly and professional Customer Service Representative to join our remote team in Argentina. You will handle inquiries by phone, email, and chat, provide accurate information, and assist with reservations and general support, always maintaining a positive, customer-focused approach.

Strong communication, problem-solving, and organizational skills are essential. You will collaborate with internal teams, protect customer data, and help ensure a smooth, high-quality

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient with computers, email, CRM systems, and other digital tools.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Verbal and written communication

Interpersonal and problem-solving

Professional and friendly attitude

Calm under pressure

Attention to detail

Multitasking & prioritization

Tech savviness (CRM systems)

Teamwork

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office / Email tools

Job description

Southbay is seeking a friendly and professional Customer Service Representative to join our remote team in Argentina. You will handle inquiries by phone, email, and chat, provide accurate information, and assist with reservations and general support, always maintaining a positive, customer-focused approach.

Strong communication, problem-solving, and organizational skills are essential. You will collaborate with internal teams, protect customer data, and help ensure a smooth, high-quality