Remote Customer Service Pro — Travel & Reservations

Hire Hangar, Inc.; Santa Fe Capital; Remote; ARS 335,000 - 670,000; Full time

Job summary

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative to join our remote team. You will help customers with inquiries, reservations, and general support, delivering a positive experience across channels.

The ideal candidate excels in clear communication, problem solving, and maintaining a helpful attitude. This full-time remote role reports to the Customer Service Manager and offers opportunities for growth within a supportive team.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful in difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records in systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative to join our remote team. You will help customers with inquiries, reservations, and general support, delivering a positive experience across channels.

The ideal candidate excels in clear communication, problem solving, and maintaining a helpful attitude. This full-time remote role reports to the Customer Service Manager and offers opportunities for growth within a supportive team.