Remote Customer Experience Pro — CRM & Travel Support

Pavago; Neuquén; Remote; ARS 38,434,000 - 61,494,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly Customer Service Representative for a remote position. You will help customers with inquiries, reservations, and follow-ups while upholding professional standards.

Responsibilities include multi-channel support, accurate record-keeping, and collaborating with internal teams to resolve issues. The ideal candidate communicates clearly and delivers a positive customer experience.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records in systems.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Tools

CRM platforms

Job description

Mendoza Traveling with Mich is seeking a friendly Customer Service Representative for a remote position. You will help customers with inquiries, reservations, and follow-ups while upholding professional standards.

Responsibilities include multi-channel support, accurate record-keeping, and collaborating with internal teams to resolve issues. The ideal candidate communicates clearly and delivers a positive customer experience.