Remote Customer Service Pro – Travel & Reservations

Sercanto Srl; Ciudad de Mendoza; Remote; ARS 420,000 - 540,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly Customer Service Representative to join our team remotely. You will handle inquiries via phone, email, and chat, provide accurate information, and help with reservations and general support while representing our company professionally.

The ideal candidate has excellent communication, strong problem-solving skills, and the ability to work independently in a remote setting.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Multitasking

CRM software

Team player

Education

High school diploma

Tools

CRM systems

Job description

Mendoza Traveling with Mich is seeking a friendly Customer Service Representative to join our team remotely. You will handle inquiries via phone, email, and chat, provide accurate information, and help with reservations and general support while representing our company professionally.

The ideal candidate has excellent communication, strong problem-solving skills, and the ability to work independently in a remote setting.