Remote Customer Service Pro — Reservations & Support

Remofirst, Inc.; Ciudad de Mendoza; Remote; ARS 61,494,000 - 98,390,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Opportunities for career growth

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will assist customers with questions, reservations, follow-ups, and general support while representing the company in a helpful manner.

The ideal candidate will have experience in customer service, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Multitasking

CRM systems

Team player

Independent work

Education

High school diploma or equivalent

Tools

CRM systems

Email

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will assist customers with questions, reservations, follow-ups, and general support while representing the company in a helpful manner.

The ideal candidate will have experience in customer service, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.