Remote Customer Service Pro - Travel & Reservations

Virtustant; Santa Fe Capital; Remote; ARS 420.000 - 640.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Training and professional development

Supportive and collaborative team

Zusammenfassung

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, provide accurate product information, and help with reservations and requests.

The ideal candidate has a high school diploma, strong verbal and written communication, and the ability to stay calm under pressure. Experience in travel or hospitality is a plus, and bilingual English/Spanish is welcome.

Qualifikationen

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Aufgaben

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Kenntnisse

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Multitasking

CRM systems

Teamwork

Independent work

Ausbildung

High school diploma

Tools

CRM systems

Jobbeschreibung

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, provide accurate product information, and help with reservations and requests.

The ideal candidate has a high school diploma, strong verbal and written communication, and the ability to stay calm under pressure. Experience in travel or hospitality is a plus, and bilingual English/Spanish is welcome.