Remote Customer Service Pro - Reservations & Support

Hire Hangar, Inc.; Buenos Aires; Remote; ARS 30,882,000 - 51,470,000; Full time

Benefits offered by this job

Competitive compensation

Training and development opportunities

Supportive team environment

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative for a remote position. You will respond to inquiries via phone, email, chat, and other channels, providing accurate information and assisting with reservations, changes, and general questions.

The role emphasizes problem solving, clear communication, and maintaining a positive customer experience while coordinating with internal teams.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, sales, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Attention to detail and organizational skills.
• Ability to multitask and prioritize effectively.
• Proficient with computers, email, CRM systems, and digital tools.
• Ability to work independently and in a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and communication records.
• Escalate complex issues to the appropriate department or supervisor.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow policies.
• Perform other customer service-related duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multitasking

Organizational skills

CRM software

Teamwork

Independence

Calm under pressure

Education

High school diploma

Tools

CRM systems

Email

Office tools

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative for a remote position. You will respond to inquiries via phone, email, chat, and other channels, providing accurate information and assisting with reservations, changes, and general questions.

The role emphasizes problem solving, clear communication, and maintaining a positive customer experience while coordinating with internal teams.