Remote Customer Service Pro - Travel & Reservations

Pwc; Rosario; Remote; ARS 420,000 - 620,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative for a remote role within the Customer Experience department. You will handle inquiries, reservations, and general support while upholding a positive customer experience.

The ideal candidate has strong communication skills, problem-solving ability, and a team-oriented mindset. This role reports to the Customer Service Manager and emphasizes confidentiality and high service standards.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or hospitality preferred.
• Excellent verbal and written communication.
• Ability to handle difficult situations calmly.
• Strong attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer records in company systems.

Skills

Communication skills

Customer-focused

Problem-solving

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Email

Phone/ chat platforms

Job description

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative for a remote role within the Customer Experience department. You will handle inquiries, reservations, and general support while upholding a positive customer experience.

The ideal candidate has strong communication skills, problem-solving ability, and a team-oriented mindset. This role reports to the Customer Service Manager and emphasizes confidentiality and high service standards.