Remote Customer Service Pro: Reservations & Concierge

Eng; La Pampa; Remote; ARS 25,535,000 - 38,302,000; Full time

Benefits offered by this job

Competitive compensation

Training & development

Supportive team environment

Career growth opportunities

Job summary

Mendoza Traveling with Mich is seeking a friendly Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, delivering a positive experience.

The ideal candidate has strong communication and problem-solving skills, can handle reservations and general inquiries, and collaborates with internal teams to resolve issues while maintaining confidentiality.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or travel-related fields preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized with multitasking ability.

Responsibilities

• Answer customer inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist with reservations, changes, cancellations and general questions.
• Resolve customer concerns professionally and follow up on needs.
• Maintain customer records in CRM systems.
• Escalate complex issues to supervisor when needed.
• Coordinate with internal teams to fulfill requests.
• Uphold confidentiality and service standards.
• Meet customer service quality and productivity goals.

Skills

Communication skills

Interpersonal skills

Problem solving

Calm under pressure

Attention to detail

Time management

CRM proficiency

Team player

Computer literacy

Education

High school diploma or equivalent

Tools

CRM systems

Office software

Job description

Mendoza Traveling with Mich is seeking a friendly Customer Service Representative to join our remote team. You will assist customers via phone, email, chat, and other channels, delivering a positive experience.

The ideal candidate has strong communication and problem-solving skills, can handle reservations and general inquiries, and collaborates with internal teams to resolve issues while maintaining confidentiality.