Remote Customer Service Pro — Reservations & Support

Automóviles San Jorge; La Pampa; Remote; ARS 1.004.000 - 1.339.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Training and professional development

Supportive and collaborative team

Zusammenfassung

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, providing accurate product and policy information while ensuring a positive customer experience.

The role requires excellent communication, problem-solving, and organizational abilities, with a focus on maintaining confidentiality and delivering high-quality service across multiple channels.

Qualifikationen

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or administrative roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to stay calm and helpful in difficult situations.
• Attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.

Aufgaben

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Kenntnisse

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Multitasking

Teamwork

Bilingual English/Spanish

CRM systems

Ausbildung

High school diploma or equivalent

Tools

CRM systems

Jobbeschreibung

Mendoza Traveling with Mich is seeking a friendly, professional Customer Service Representative to join our remote team. You will handle inquiries via phone, email, chat, and other channels, providing accurate product and policy information while ensuring a positive customer experience.

The role requires excellent communication, problem-solving, and organizational abilities, with a focus on maintaining confidentiality and delivering high-quality service across multiple channels.